Terms of Service
Last updated: January 14, 2025
•Effective: January 14, 2025
The Basics
You must be 18+ to join the waitlist and must provide truthful information in the quiz.
We're building a platform that connects you with independent contractor experts—we don't employ them and aren't liable for their work.
Not for emergencies. Call 911 for life-threatening situations or urgent safety issues.
Disputes are resolved through individual arbitration in Delaware (you can opt-out within 30 days by emailing hello@useknowhow.co).
We're in pre-launch. Your waitlist spot doesn't guarantee early access, and features may change before we launch.
This summary is for your convenience. The full document below is the legally binding version.
Introduction & Acceptance
These Terms of Service ("Terms") govern your access to and use of Knowhow LLC's ("Knowhow," "we," "us," or "our") website, services, and platform (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. **Please read these Terms carefully before using our Service.** If you do not agree to these Terms, you must not access or use the Service. These Terms constitute a legally binding agreement between you and Knowhow LLC, a Delaware limited liability company.
Acceptance of Terms
By using the Service, including joining our waitlist or completing our qualification quiz, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (incorporated herein by reference). If you are using the Service on behalf of a company or other entity, you represent that you have the authority to bind that entity to these Terms.
Service Description
Current State: Pre-Launch Waitlist
Knowhow is currently in a pre-launch phase. Our Service currently consists of: - A waitlist for early access to our platform - A qualification quiz to understand your needs and preferences - Email communications about our product development and launch plans No Active Service Yet: We are not currently matching users with experts or providing active expert consultation services. This will begin when we officially launch.
Future Service: Expert Matching Platform
When Knowhow launches, we plan to provide an expert matching platform that connects users with screened independent contractor experts across various categories including: - Home and DIY - Pets - Parenting and Sleep - Tech Help - Money and Paperwork - Career and Hiring The Service will facilitate connections between users seeking advice and experts who can provide guidance. Details about pricing, expert qualifications, and service features will be provided before launch.
No Guarantee of Service
Joining our waitlist does not guarantee: - Access to the Service when it launches - Early access or priority placement - That we will launch the Service at all - That the Service will include all features described or requested We reserve the right to modify our plans, delay our launch, or decide not to launch the Service.
Eligibility & Account Requirements
To use our Service, you must meet the following eligibility requirements:
Age Requirement
You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account, join the waitlist, or use the Service. The Service is not intended for children under 18.
Accurate Information
You agree to provide accurate, current, and complete information when creating an account and completing our quiz. You must keep your account information up to date. Providing false information may result in termination of your account.
One Account Per Person
You may only create one account for your personal use. Creating multiple accounts with different email addresses to game our system or gain unfair advantage is prohibited.
Account Security
You are responsible for maintaining the security of your account and any activities that occur under your account. Notify us immediately at hello@useknowhow.co if you suspect unauthorized access.
Legal Capacity
You represent that you have the legal capacity to enter into these Terms and that you are not prohibited from using the Service under applicable law.
User Obligations & Acceptable Use
By using the Service, you agree to the following obligations:
Truthful Quiz Responses
When completing our qualification quiz, you agree to provide honest and accurate responses. Your quiz answers help us: - Develop the right product for real user needs - Match you with appropriate experts (when we launch) - Understand the problems our platform should solve Providing fabricated or misleading quiz responses undermines our ability to build a valuable service and may result in account termination.
Prohibited Activities
You agree NOT to:
- ✗Spam or Abuse - Send unsolicited communications, create fake accounts, or abuse our Service
- ✗Scraping or Automation - Use bots, scrapers, or automated tools to access the Service without permission
- ✗Reverse Engineering - Attempt to reverse engineer, decompile, or extract source code from our Service
- ✗Violate Laws - Use the Service for any illegal purpose or in violation of any local, state, national, or international law
- ✗Impersonation - Impersonate another person or entity, or falsely claim an affiliation
- ✗Harassment - Harass, abuse, threaten, or intimidate other users, experts, or Knowhow staff
- ✗System Interference - Interfere with or disrupt the integrity or performance of the Service
- ✗Unauthorized Access - Attempt to gain unauthorized access to our systems, accounts, or networks
- ✗Intellectual Property Violation - Infringe on the copyrights, trademarks, or other intellectual property rights of Knowhow or third parties
Consequences of Violations
Violation of these obligations may result in: - Warning or notification - Temporary suspension of your account - Permanent termination of your account - Legal action if your conduct causes harm or violates laws We reserve the right to investigate violations and cooperate with law enforcement authorities.
Intellectual Property
Knowhow Owns the Platform
All content, features, and functionality of the Service, including but not limited to: - Text, graphics, logos, images, and software - The Knowhow name, logo, and trademarks - Quiz questions and algorithms - Expert matching technology (when launched) - Website design and user interface are owned by Knowhow LLC, our licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not: Copy, modify, distribute, sell, or create derivative works from any part of the Service without our express written permission.
Your Quiz Responses and Feedback
You retain ownership of the information you provide to us, including your quiz responses and feedback. However, by providing this information, you grant Knowhow a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable license to: - Use your quiz responses for product development and improvement - Analyze your data to improve our matching algorithms - Share relevant information with experts for matching purposes (when we launch) - Use aggregated, anonymized data for research and marketing This license allows us to operate and improve the Service. You represent that you have all rights necessary to grant this license.
Trademarks
"Knowhow" and our logo are trademarks of Knowhow LLC. You may not use our trademarks without our prior written permission. All other trademarks, service marks, and logos used on the Service are the property of their respective owners.
Communications & Marketing
Required Transactional Communications
By creating an account, you consent to receive transactional emails from us, including: - Welcome messages when you join the waitlist - Important service updates and announcements - Security alerts or account notifications - Responses to your inquiries These communications are necessary for the operation of the Service and cannot be opted out of while maintaining an account.
Marketing Communications (Optional)
We may also send you marketing emails including: - Product updates and new feature announcements - Tips and best practices - Newsletters about experts and problem-solving You can opt out of marketing emails at any time by: - Clicking the "unsubscribe" link in any marketing email - Adjusting your email preferences in your account settings - Emailing us at hello@useknowhow.co Please note that opting out of marketing emails does not opt you out of transactional communications.
Future Communication Channels (SMS)
When our Service launches, we may offer SMS/text message notifications (such as notifications when an expert is available). SMS messaging will require explicit opt-in and you will be able to opt-out at any time by replying "STOP" to any text message.
Privacy & Data Use
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy explains: - What information we collect from you - How we use and share your information - Your privacy rights and choices - How we protect your data Please review our Privacy Policy carefully. It contains important information about how we handle your personal data, including our sharing of all quiz data with Beehiiv (our newsletter platform) and Resend (our email service provider). You can find our Privacy Policy at /privacy or by contacting hello@useknowhow.co.
Payment Terms (Future)
Current Status: Knowhow is currently free to join. There are no fees for joining the waitlist or completing the quiz. When We Launch: When our Service officially launches, we may begin charging for expert consultations or other premium features. Before we charge you anything, we will: - Clearly communicate our pricing structure - Provide you with the option to opt-in to paid services - Obtain your explicit consent before processing any payments Payment Processing: When we begin charging, we will use third-party payment processors (such as Stripe) to handle payment card information. We will never store your full payment card details on our servers. Refund Policy: A refund policy will be established and clearly communicated before we begin charging for services.
Expert Relationships (Future)
We Are a Platform, Not an Employer
This is critically important to understand: Knowhow is a marketplace platform that connects users with independent experts. We are NOT: - An employer of experts - A staffing agency - A professional services firm - An agent or representative of experts Experts who use our platform are independent contractors who: - Set their own rates and availability - Control their own work methods and processes - Are responsible for their own taxes and business operations - Are not supervised or controlled by Knowhow Think of us like a dating app for professional help - we facilitate connections, but the relationship and outcomes are between you and the expert.
We Are a Platform
Knowhow connects you with independent contractor experts. We are not their employer and are not liable for their work, advice, or outcomes.
Expert Screening Process
While we conduct basic screening of experts on our platform, including: - Identity verification - Background checks (where applicable) - Review of credentials and experience - Monitoring of user reviews and ratings We do not guarantee: - The qualifications or expertise of any expert - The quality, accuracy, or legality of expert advice - That experts are licensed in your jurisdiction (where licensing is required) - That experts will perform work to your satisfaction You are responsible for: - Conducting your own due diligence before hiring an expert - Verifying credentials and licenses where required - Making the final decision on whether to hire an expert - Any agreements you enter into with an expert
No Guarantee of Results
Knowhow does not guarantee: - That you will be matched with an expert - That expert advice will solve your problem - The outcomes of following expert recommendations - That experts will be available when you need them - The quality or accuracy of expert opinions Expert advice is informational only and does not constitute a guarantee of any particular result or outcome.
Expert Liability, Not Ours
Experts are responsible for their own advice, actions, and services. Knowhow is not liable for: - Errors, omissions, or negligence by experts - Damages resulting from expert advice or services - Disputes between you and an expert - Expert misconduct or breach of agreements Any claims arising from expert services should be directed to the expert, not to Knowhow.
Disclaimers & Limitations of Liability
"AS IS" Service - No Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, KNOWHOW DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: - Implied warranties of merchantability, fitness for a particular purpose, and non-infringement - Warranties regarding availability, accuracy, or reliability of the Service - Warranties that the Service will be uninterrupted, secure, or error-free - Warranties regarding the quality or accuracy of content, information, or expert advice We make no guarantees about the Service, expert advice, or outcomes.
Not Professional Advice
IMPORTANT: Knowhow and the experts on our platform provide general information and opinions only. This is NOT: - Legal advice - Consult a licensed attorney for legal matters - Medical advice - Consult a licensed physician for health concerns - Financial advice - Consult a licensed financial advisor or CPA for financial/tax matters - Licensed professional services - Where your jurisdiction requires licenses for certain services Information provided through Knowhow is for informational and educational purposes only and should not be relied upon as professional advice in regulated fields. Always verify that experts are properly licensed in your jurisdiction where required, and consult licensed professionals for matters requiring professional credentials.
Not for Emergencies
KNOWHOW IS NOT FOR EMERGENCIES OR URGENT SAFETY SITUATIONS. If you are experiencing a situation that poses immediate danger to health, safety, or property, DO NOT USE KNOWHOW. Instead: 🚨 Call 911 for life-threatening emergencies 🚨 Call local emergency services for urgent safety issues (fire, gas leak, flooding, etc.) 🚨 Contact licensed professionals directly for urgent repairs or immediate needs Our Service is designed for planned decisions and non-urgent problems where you have time to research, connect with experts, and make informed choices. Response times vary and are not suitable for time-sensitive situations requiring immediate action.
Not for Emergencies
If you're facing an emergency or urgent safety issue, call 911 or contact local emergency services immediately. Do not use Knowhow for time-sensitive situations.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KNOWHOW LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR: Direct Damages: Any damages arising from your use or inability to use the Service, even if we have been advised of the possibility of such damages. Indirect Damages: Including but not limited to: - Loss of profits, revenue, or business opportunities - Loss of data or information - Cost of substitute services - Personal injury or property damage - Consequential, incidental, punitive, or special damages IF WE ARE FOUND LIABLE: Our total liability to you for all claims arising from or related to the Service shall not exceed the amount you paid to Knowhow in the 12 months prior to the claim, or $100, whichever is greater. Currently: Since the Service is currently free, this effectively limits our liability to $100. State Exceptions: Some states do not allow limitations on implied warranties or the exclusion/limitation of certain damages. In such states, the above limitations may not apply to you, and our liability will be limited to the fullest extent permitted by law.
Indemnification
You agree to indemnify, defend, and hold harmless Knowhow LLC, its officers, directors, employees, contractors, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from: - Your use or misuse of the Service - Your violation of these Terms - Your violation of any third-party rights, including intellectual property rights or privacy rights - Any content or information you provide through the Service - Your interactions with experts or other users - Your reliance on expert advice or information obtained through the Service - Any false, inaccurate, or misleading information you provide This indemnification obligation will survive the termination of these Terms and your use of the Service. Example: If you hire an expert through Knowhow and the expert sues Knowhow claiming you defamed them in a review, you would be responsible for defending Knowhow and covering any costs.
Dispute Resolution & Arbitration
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the **State of Delaware**, without regard to its conflict of law principles.
Mandatory Individual Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. Except for disputes that qualify for small claims court (defined below), any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding individual arbitration rather than in court. Arbitration Rules: - Administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules - Conducted via videoconference or in-person in your state of residence or Delaware - Arbitrator's decision is final and binding, with very limited appeal rights - Each party bears their own costs and attorneys' fees unless the arbitrator decides otherwise Small Claims Exception: You may bring a claim in small claims court in your local jurisdiction if the claim qualifies and remains in small claims court.
Class Action Waiver
YOU AND KNOWHOW AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING. - Neither you nor Knowhow may participate in a class action lawsuit or class-wide arbitration - Claims may not be consolidated with claims of other users - The arbitrator may award relief only to individual parties IF THE CLASS ACTION WAIVER IS FOUND TO BE UNENFORCEABLE, THE ARBITRATION AGREEMENT WILL BE VOID and the dispute will be resolved in court.
30-Day Opt-Out Right
You have the right to opt out of arbitration. If you do not want to be bound by the arbitration and class action waiver provisions, you must notify us in writing within 30 days of first accepting these Terms (i.e., first using the Service or joining the waitlist). How to Opt Out: 1. Send an email to hello@useknowhow.co 2. Subject line: "Arbitration Opt-Out" 3. Include your full name and email address associated with your Knowhow account 4. State: "I opt out of the arbitration agreement in the Knowhow Terms of Service" If you opt out, you and Knowhow will resolve disputes in court instead of arbitration, but all other terms still apply. This opt-out only applies to arbitration; the class action waiver remains in effect unless found unenforceable.
You Can Opt Out of Arbitration
Email: hello@useknowhow.co
Subject: "Arbitration Opt-Out"
Deadline: Within 30 days of first using the Service
If you opt out, disputes will be resolved in court instead of arbitration.
Court Jurisdiction (If Arbitration Does Not Apply)
If the arbitration agreement does not apply (because you opted out or it is found unenforceable), you agree that any litigation shall be brought exclusively in the **state or federal courts located in Delaware**, and you consent to personal jurisdiction in those courts.
Termination
You Can Terminate
You may terminate your account and stop using the Service at any time by: - Emailing us at hello@useknowhow.co requesting account deletion - Following the account deletion process in your account settings (when available) Upon termination, we will handle your data according to our Privacy Policy's data retention policies.
We Can Terminate
We may suspend or terminate your account and access to the Service at any time, with or without cause, with or without notice, including if: - You violate these Terms or our policies - You engage in fraudulent, abusive, or illegal activity - Your account has been inactive for an extended period - We decide to discontinue the Service - We are required to do so by law We are not liable to you or any third party for any termination of your access to the Service.
Effect of Termination
Upon termination of your account: - Your right to access and use the Service immediately ceases - We may delete your account data according to our Privacy Policy - Provisions of these Terms that by their nature should survive termination will survive, including: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and Miscellaneous provisions
Beta/Pre-Launch Terms
Knowhow is currently in a pre-launch/beta phase. The following terms apply:
No Guarantee of Launch
We may decide not to launch the Service, delay the launch indefinitely, or substantially change our plans. Joining the waitlist does not obligate us to launch or provide you with any service.
Features May Change
The features, functionality, and services we described or that you expect may be different when (and if) we launch. We reserve the right to modify our product roadmap, feature set, and business model.
Waitlist Priority Not Guaranteed
Being on the waitlist does not guarantee early access, priority access, or access at all. We may use criteria other than waitlist order to determine access (e.g., quiz responses, geographic location, problem type).
Feedback and Suggestions
If you provide feedback, suggestions, or ideas about the Service, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, implement, and commercialize that feedback without any obligation to compensate you.
Beta Testing
If we invite you to beta test features before launch, you agree to keep information about those features confidential unless we explicitly allow you to share publicly.
Changes to These Terms
We reserve the right to modify these Terms at any time. If we make changes, we will: For Minor Changes (clarifications, formatting, non-material updates): - Update the "Last Updated" date at the top of these Terms - Post the updated Terms on our website - Continued use of the Service constitutes acceptance For Material Changes (significant changes to your rights, obligations, or dispute resolution): - Notify you by email at least 30 days before the changes take effect - Clearly explain what changed and how it affects you - Provide you the opportunity to opt out or terminate your account before changes take effect Your Rights: If you do not agree to the updated Terms, you must stop using the Service and may request account deletion. Continued use after changes become effective means you accept the updated Terms. Effective Date: Changes become effective on the date specified in our notice, or if no date is specified, 30 days after posting.
Miscellaneous
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Knowhow regarding the Service and supersede all prior agreements, understandings, and communications.
Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable.
No Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future. Any waiver must be in writing and signed by an authorized representative of Knowhow.
Assignment
You may not assign or transfer these Terms or your account to any third party without our prior written consent. We may assign these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets. Any attempted assignment in violation of this provision is void.
Force Majeure
Knowhow is not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including acts of God, war, terrorism, labor disputes, internet or utility failures, or government actions.
Electronic Communications
By using the Service, you consent to receive communications from us electronically. You agree that all agreements, notices, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.
Interpretation
Section headings are for convenience only and do not affect interpretation. "Including" means "including but not limited to." "You" refers to the individual or entity using the Service.
Survival
All provisions that by their nature should survive termination will survive, including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution.
Contact Information
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
hello@useknowhow.co
For all inquiries including questions about these Terms, arbitration opt-out, legal matters, or general support
Company
Knowhow LLC
Jurisdiction
Delaware, United States